Customer Satisfaction: Top-of-Mind Mobile Survey & Trackers:

Using the latest Mobile Technology available to Market Researchers, we can very inexpensively survey   customers/fans at your venue by designing a smartphone specific survey (also available on PC/Mac) according to the research objectives you would have set.

Fans would be made aware of the survey through various means once in your venue (i.e. game's program, mention on the back of the tickets, giant screens, billboards, flyers,...). Incentives would be automatically managed, and results would be available to you live on our secured web-hosted server.

As a result, you would:

- Get "top-of-mind" feedback while customers/fans are experiencing your event or visiting your store or restaurant for instance. Unlike next day(s) surveys, this approach delivers unmatchable results accuracy, hence even more value;

- Get ongoing representative feedback on key matters (i.e. greeting, offer, concessions, security, experience at the venue, transportations, sponsorship awareness, test new ideas, or any other matters you need to assess swiftly and quantitatively) all year long;

- Assess level of satisfaction, take actions, and quantify the results of your efforts to address your customers concerns and demands;

- Define an even more informed one-to-one marketing & CRM strategy, and increase ticket & merchandise sales as a result;

- Build and/or increase your in-house customer base;

- Build a research community of customers who will be more inclined to actively engage in more in-depth research.